Multipolar Subsidiary “VisioNet” Launches Omnichannel Contact Center Service
JAKARTA – PT Visionet Data Internasional (VisioNet), a subsidiary of PT Multipolar Technology Tbk (MLPT), which focuses on providing IT & Business Process Managed Services launched the Omnichannel Contact Center service to answer market needs for the growth of various digital services that require contact center services.
VisioNet Director Miko Yanuar explained, the Omnichannel Contact Center service is a platform that can combine all consumer interactions through voice channels (phones and talkbots) and non-voice channels from social media (such as Facebook, Twitter, Instagram, WhatsApp, Telegram), Web Chat, Live Chat, and SMS using a single user-interface seamlessly.
This service allows Contact Center Agents to have one ticket number for consolidated reporting of all consumer interactions received through these channels. This certainly can increase the effectiveness and efficiency of services.
“We support the rapid development of various digital services at this time. Now the company does not need to invest heavily to fulfill the Omnichannel Contact Center service. With the Managed Services approach, customers can convert the costs incurred into OPEX and get increased cost efficiency, so that the initial investment can be very low and consumer complaints can be managed properly. Customers can also focus more on developing their main business and future business growth,” said Miko in a written statement, Wednesday (8/12).
Current technological developments also encourage VisioNet to present the Talkbot Contact Center service which is a voice conversation assistant with artificial intelligence (Artificial Intelligence Voice). Talkbot Contact Center can represent and automate various tasks on a telephone conversation, and not only can talk naturally like a human, but also be equipped with understanding like a human. This hyper-realistic AI Talkbot Contact Center can interact with consumers over the phone, so realistically, that 95% of consumers don’t realize they are talking with an artificial intelligence.
Companies from various sectors, continued Miko, can enjoy VisioNet Contact Center services to develop their business, respond to consumer complaints, and meet business needs quickly, such as for collection and survey purposes. “By entrusting the management of agent resources and contact center equipment to VisioNet, customers can ensure the continuity of their business operations without having to worry about providing resources to manage them,” he said.